Returns Policy

Lux watchshop

Returns Policy

Returns and Refunds Policy

Thank you for shopping at Lux watch shop.


If you are not entirely satisfied with your purchase, we're here to help.


Our products can be returned within 10 days of the original purchase date of the product.


Before you return a product, please make sure that:

 - The product was purchased in the last 10 days

- The product is in its original packaging

- The product is not damaged and in pristine condition.

- We can refuse a refund if the product deems fit for purpose and no fault is obvious.

- we will not cover the return shipping fees.

- we are happy to offer an exchange for a product that is faulty or does not seem fit for purpose as long as an exchange is processed within the 10 days return period.

Send the product with its original packing to:


15 dickens house, Gisors Road, PO48GW, UK

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.


Damaged items

If you received a damaged product, please notify us immediately for assistance.


Sale items

Sale items can be refunded or exchanged.




Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@luxwatchshop.co.uk